axiebet Privacy Policy – Your Data, Handled with Care

When you register an account on axiebet, we collect basic personal details including your full name, date of birth, email address, and mobile number, which are necessary to verify your identity and manage your account in accordance with Philippine regulations. During the payment process, we also collect transaction-related information such as your GCash or Maya account reference, bank transfer details, and transaction amounts — this data is used solely to process deposits and withdrawals in Philippine pesos (PHP) and to maintain accurate financial records. We collect device and usage data automatically when you access the platform, including your IP address, browser type, operating system, and session activity, which helps us detect unusual access patterns and protect your account from unauthorised use. If you contact our support team, we mayalso retain records of your communications, including the nature of your query and any supporting information you provide, so that we can follow up effectively and improve our service quality for Filipino players. All information collected is stored securely and is only accessible to authorised axiebet personnel who require it to perform their specific job functions. We do not collect sensitive personal information such as government-issued ID numbers unless you are required to complete an identity verification process, and in those cases the data is handled with the highest level of care and deleted once verification is complete. You have the right to request access to the personal data we hold about you at any time by reaching out through the contact details listed on our FAQ page.

The personal information you provide to axiebet is used primarily to create and maintain your player account, process your deposits and withdrawals in PHP, and ensure that your gaming experience on the platform runs smoothly and securely. We use your contact details to send you important account notifications — such as login alerts, transaction confirmations, and updates to our Terms and Conditions or this Privacy Policy — and we will never use these channels to send unsolicited promotional messages without your prior consent. Your usage and session data helps us identify and resolve technical issues faster, optimise the platform's performance on mobile devices commonly used by Filipino players, and improve the overall layout and navigation of the site. In cases where we are required by Philippine law or a regulatory authority to disclose certain information, we will comply with that legal obligation and, where permitted, notify you of the disclosure. We may use anonymised and aggregated data — which cannot be linked back to any individual player — for internal analytics purposes, such as understanding which game categories are most popular among our users in the Philippines. axiebet does not use your personal data to make automated decisions that would significantly affect your account status without human review. If you wish to opt out of any non-essential data use, you may contact our support team as described in the FAQ page.

axiebet does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors handling GCash and Maya transactions, identity verification partners, and cloud hosting providers — but these parties are contractually bound to use your data only for the specific purpose for which it was shared and to maintain appropriate security standards. In the event that axiebet undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance where required by applicable Philippine law. We may disclose your information to law enforcement agencies, government regulators, or courts in the Philippines if we are legally compelled to do so, or if we believe in good faith that such disclosure is necessary to prevent fraud, protect the safety of our players, or comply with a valid legal process. All third-party partners who handle your data on our behalf are required to implement security measures that are at least equivalent to those used by axiebet itself. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place and the transfer is necessary for the operation of the platform. If you have concerns about how your data is shared, the FAQ page is the best place to start, and our support team can provide further clarification.

axiebet uses industry-standard encryption protocols to protect all data transmitted between your device and our servers, ensuring that your personal and financial information cannot be intercepted during transit. Access to player data within our systems is restricted on a strict need-to-know basis, and all staff with access to personal information are trained in data handling best practices and bound by confidentiality obligations. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine financial regulations and our internal compliance obligations. If you request the closure of your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law — for example, transaction records that must be kept for audit purposes. We conduct regular internal reviews of our data security practices to identify and address potential vulnerabilities, and we will notify affected players promptly in the event of a data breach that poses a risk to their personal information. You are also responsible for keeping your own account credentials secure — use a strong, unique password and do not share your login details with anyone. For guidance on account security best practices, visit our FAQ page.

As a player based in the Philippines, you have the right to access, correct, or request the deletion of the personal data that axiebet holds about you, subject to any legal retention requirements that may apply to your account records. You may also request that we restrict the processing of your data in certain circumstances, or object to specific uses of your information that you believe are not justified by a legitimate purpose. To exercise any of these rights, please contact our support team using the details provided on the FAQ page, and we will respond to your request within a reasonable timeframe in accordance with applicable Philippine data protection law. axiebet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features, and the revised version will be published on this page with an updated effective date. We encourage you to review this page periodically so that you remain informed about how your data is being handled. Continued use of the axiebet platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to arrange the closure of your account and the handling of your personal data.